Shipping policy

Xentra Group LLC — Shipping Policy

Last updated: August 18, 2026

Thank you for shopping at Xentra Group LLC. Here is everything you need to know about our shipping practices, estimated delivery times, and fulfillment processes.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email.
Once your order has been processed and shipped, you will receive a secondary email notification containing your tracking information.
Please note that during high-volume sales periods or holidays, processing times may be slightly extended.

2. Domestic Shipping Rates & Estimated Delivery Times

We ship to all states within the United States. Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 to 7 business days	$Calculated / Free on orders over$$
Expedited Shipping	2 to 3 business days	Calculated at checkout

Note: Delivery dates are estimates provided by shipping carriers (USPS, UPS, FedEx, DHL) and are not guaranteed. Remote areas may require additional transit time.

3. Order Tracking

When your order ships, you will receive an automated email notification from us with a tracking number you can use to check its status. Please allow up to 24–48 hours for the carrier’s tracking information to update online.

If you have not received your tracking number within 4 business days of placing your order, please contact us at xentragroup.oficial@gmail.com with your name and order number.

4. Address Accuracy & Modifications

Please double-check your shipping address prior to completing your purchase. Xentra Group LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error in your address, please email xentragroup.oficial@gmail.com immediately. Once an order has entered processing or has been dispatched, we cannot modify the shipping address.

5. Lost, Stolen, or Damaged Packages

Xentra Group LLC is not liable for products damaged or lost during shipping once marked as "Delivered" by the carrier.
If you received your order damaged, please contact the shipment carrier or our support team at xentragroup.oficial@gmail.com within 48 hours of delivery with detailed photos of the damaged items and packaging so we can assist you with filing a claim.
If your tracking status shows "Delivered" but you have not received your package, please check around your residence, inquire with neighbors or building managers, and contact your local post office or carrier before reaching out to support.